Reference

Privacy Policy: What We Collect and Why

We keep one rule across the whole lobby: what you deposit, play and withdraw stays tied to your account, and we hold only the details needed to run it and clear your payments.

What we collectCookie controlsOTP login checksData request form

See the Lobby Read FAQ

KEEPING DATA SAFE

Cookies, Security and Retention Explained

Cookies do most of the quiet work. A session cookie keeps you logged in while you move between the sportsbook and the tables, and a small preference cookie remembers your language and odds format. Clear both from your browser whenever you like, though you will sign in again. Security is shared. We send an OTP to your mobile at every login and flag a session that jumps between devices, and you keep that code private. Retention follows the category, so records tied to Nagad and bKash deposits outlast browsing data.

Cookie choices

Session and preference cookies keep you signed in and remember your settings. Clear them in your browser at any time; the trade-off is a fresh OTP at your next login.

Account access security

Every login sends an OTP to the mobile number on your account. If a session appears from a device you do not recognise, we can hold it until you confirm by chat.

How long records stay

Deposit and withdrawal records linked to bKash, Nagad, Rocket or Bank Transfer are kept for the period local rules require, while browsing and marketing data are cleared far sooner.

Changing or removing data

Ask for a correction and we update the field, usually after one OTP check. Deletion requests are handled per category, since a few records must stay where the law requires them.

How bKash and Nagad Records Are Handled

bcd999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

The short version: your personal data stays tied to your account, and we pass it on only to the wallets and processors that need it to finish a transfer. When you deposit through bKash, Nagad, Rocket or Upay, we receive a reference number and the amount.

1
Not your PIN. Not your wallet balance. Bank Transfer requests are matched against the name on your account before anything moves. What we hold falls into a few plain groups. Registration details like your mobile number and date of birth, so we can confirm you meet
2
the age rules where you live. Transaction records for each deposit and withdrawal, kept because payment partners and auditors expect to see them. Device and login data, including the OTP trail, used to spot a session that does not look like you. And gameplay history, so
3
support can answer a question about a settled Football ChampionBets market or a Roulette Express round without asking you to describe the whole evening. We do not sell your details. Sharing happens with payment providers to move money, with verification services where identity checks apply, and
4
with authorities when a lawful request arrives. Retention is set by category rather than by us. Transaction and identity records sit for the period local law asks for, while browsing and marketing data drop off sooner. The exact period can differ between jurisdictions, so if you
5
want to know which clause covers your account, ask support and we will point you to it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST PATHS

Where to Send a Data Request

Reaching us about your data does not need a long email chain. Log in, open Profile, then Privacy Request, and the form arrives with your account reference already filled in. Chat support can confirm what we hold and what happens next. Locked out? The same request works from the login screen using your mobile number. We ask for one verification step, the OTP sent to that number, before we release anything to you. Anything touching a Rocket or Nagad transaction record is routed to the team that works with those wallets daily.

Team online

In-account request form

Log in, open Profile and tap Privacy Request. Your account reference fills in on its own, so the team can match the request without asking you for extra proof.

Chat with support

Open the chat window on any lobby page and say you have a privacy question. Support can walk you through cookie settings, saved devices or a Rocket payment record right there.

Email the records team

For copies of older statements, write from the email linked to your account and include your mobile number. We reply to the address on file, never to a new one.

Questions About Your Account Data

These are the things we get asked most about the privacy policy, answered the way we would answer them in chat. If your case is not covered, send the question through the request form and support will tie the answer to your account.

Your mobile number, name, date of birth and what we need to verify you. After that, transaction records for each deposit and withdrawal, device and login data, plus the games and sports markets you have played.

No. A wallet payment hands us a transaction reference and the amount, nothing more. Your PIN is entered inside the bKash, Nagad or Rocket app, so it never reaches our servers at any point.

Yes. Open Profile, tap Privacy Request, and we assemble what we hold on your account. Expect an OTP check first, so the file reaches you and not someone else using your number.

A session cookie keeps you signed in as you switch between the sportsbook and the tables. Clearing cookies is fine, you simply verify with a new OTP the next time you log in.

Only where it is needed: payment providers to complete a transfer, verification services where identity checks apply, and authorities when a lawful request arrives. We do not sell personal data to anyone.

Retention and verification duties follow the law where you are, not one fixed rule for everyone. Availability depends on your local law and eligible regions, so confirm what applies before you register.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoHoldem Highroll InfoBaccarat Supreme

Privacy Policy: What We Collect and Why

Cookies, Security and Retention Explained

Cookie choices

Account access security

How long records stay

Changing or removing data

Where to Send a Data Request

In-account request form

Chat with support

Email the records team

Questions About Your Account Data

01 What data does bcd999 collect when I open an account?

02 Do you ever see my bKash or Nagad PIN?

03 Can I ask for a copy of my data?

04 How do cookies affect my session?

05 Do you share data with anyone outside bcd999?

06 Which rules apply if I play from Bangladesh?

Privacy Policy

Related pages

Related pages