Reference

Our Legal Terms and Who They Apply To

We keep your account on a single published set of terms, and this page lays them out in the open instead of leaving you to stumble on them mid-session.

Terms in plain EnglishRegion-based eligibilityWallet-matched payoutsWritten change notices
bcd999 Our Legal Terms and Who They Apply To
POLICY CONTACT

Reaching Us About Terms or Access

Questions about the terms go through the same support queue as everything else. Start with live chat inside your account, where the agent can see your wallet history while you talk and save a round of screenshots. Email suits anything longer: a payout dispute, a document query, or a request to close the account and delete what we are not required to keep. If your question turns on the law where you live, put your country in the first line so it reaches the right team.

Team online

Live chat from the account menu

Open the chat panel and the agent pulls up your bKash, Nagad or Rocket transaction history while you type. Best route for locked accounts, failed deposits and document queries.

Email for disputes and documents

Send a written dispute or a scanned ID by email. Attach the same document you registered with so your file matches on the first pass, not the third.

Region and access questions

Name your country in the opening line. If your region is excluded, the agent explains why in writing and arranges the return to your wallet instead of leaving you to guess.

DATA AND ACCESS

How We Store Policy Data and Honour Requests

Underneath the terms sits a plain data routine. We keep the identity documents you send for verification, the wallet numbers attached to your account, and a log of logins and withdrawals. Cookies on this site hold your session open and remember your region setting; they are not there to follow you across other websites. Ask for a copy of your file, ask us to correct a wrong address or date, or request deletion of what we are not obliged to keep. Every request gets a written reply out of the same support queue.

Document retention Identity files and wallet records are held for the period the payment rails and local rules require, then removed. We do not park a second copy in another system after that point.
Login and session security Each login is tied to a one-time code sent to your registered number. Change your password and any device still signed in drops out on its next refresh.
Cookie scope Session cookies carry your login state; a region cookie remembers which market you picked so the correct terms load next time. Clear them in the browser and nothing breaks.
Correcting your record Wrong date of birth or a wallet number that changed? Write in from the registered email, attach the corrected document, and the file is amended so your records match.

Questions We Get About the Terms

These are the ones that land in our inbox most often, answered the way we would answer them on chat. If yours is not here, the support panel above puts you in front of a person. Nothing on this page overrides the published terms — where the two seem to differ, the terms win and we correct this page.

Yes, when the wallet is in your own name and your region is accepted. The name on the bKash or Nagad account has to match your sign-up name, because withdrawals travel back the same route.

Then please do not open an account, and we will not keep one. Availability depends on your local law and eligible regions, checked again at withdrawal. If a region drops off the list, the balance goes back to its wallet.

Write to support from your registered email and ask for a file copy. We confirm the request, verify against the identity document already on file, and send the record in writing.

They do, when local rules or a payment partner's conditions shift. The new version goes up on this page, and any change touching your balance or withdrawal route also appears in your account messages first.

A reversed deposit is treated as never having landed. We take the credit back, adjust any play that came from it, and confirm in writing. If the wallet made the error, we help you trace the reference number.

Ask in writing and we close it, then delete what we are not required to retain for payment records and legal reasons. You get written confirmation once the deletion is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.